Two years ago i had a similar situation with the HP support :-)
My DDS-DAT Drive was broken and i called the HP support. The HP Girl was
really friendly and asked me a lot of questions - maybe 5-10 minutes or
so (everything about the drive, serials, type of defect...) - and here
it comes! The last question from the HP girl: "Is this product hardware
or software?" .... silence - for some seconds on my side, then "Hardware..."
But i got a new drive the next day for free from HP!
Michael Hernandez schrieb:
This conversation just took place moments ago.
Me: "Hi I'd like to order a replacement hard drive for my proliant
server. I have contract for 4 hour support 24x7. My serial number is
___, the part number is _____"
HP Guy: "thank you please hold while I transfer you to the person that
can help you"
Me: "Sure"
HP Girl: "Hello How are you today?"
Me: "I'm fine how are you?"
HP Girl: "Fine thank you. I see you are ordering a replacement part for
your server. I'm sorry but your contract is only valid between 2006 and
2007"
Me (after a pause to reflect): "...isn't it 2006 now?"
HP Girl: "Please hold."
Me (to self): "you have got to be [EMAIL PROTECTED] kidding me."
HP Girl (same girl as before): "Hello how are you today?"
Me: "I'm fine thank you. Can I have my drive please?"
HP Girl: "certainly. can you please tell me the part number?"
Me: "The part number is ___"
HP Girl: "I see you have 4 hour service, 24x7. Would you like the drive
tomorrow or today?"
Me: "Ummm today... within 4 hours?"
HP Girl: "Oh ok!"
Sometimes I wonder if this is all just a big joke... as if maybe someone
was recording a video of my reaction to play on some tv show. But it's
not. It's real. I just don't get it lol
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