BTW, we're anything but a large company, and I'm really shocked that
we've dropped email from you once, let alone twice. We deal with lots
of (satisfied) small customers. If you could privately bounce a copy
of the most recent mail you sent (including all the headers you have),
I'll try to track it down.
Given your track record, it may just be that the web submission
interface is broken on firefox or simply unreliable. That is what I
used both times.
-Kip
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