Greetings! This is a two-day seminar that takes an in-depth look into the vital role of the front office staff and the important contribution they make to the successful and effective running of an organization. Venue: Sarova Whitesands Beach Resort & Spa, Mombasa County, Kenya. Date: 5th-6th October 2017 Course Fee: Ksh.36,200/- inclusive of 2 days attendance, 5-course meals, seminar kit & taxes. Pay Scheme: Package of 4 Delegates get 1 Free Slot Audience: Executive Secretaries, Front Office Managers, Customer Service staff, Receptionists & Administrative assistants Overview Most frontdesk professionals wear lots of hats! They’re handling callers’ questions, dealing with visitors who can be demanding or rude, juggling the demands of multiple bosses, handling paperwork and mail … the list goes on and on. We know the job of a frontdesk professional is anything but easy and that’s why we designed The Advanced Front Desk Superstar Training. This training course provides hundreds of practical tips, techniques and secrets, each designed to give them the cool confidence and professional skills to make it look easy and really shine. Seminar Outline Techniques for handling difficult callers, visitors and tasks with ease How to make the most of the 6 seconds that can make or break a relationship with a customer How to immediately put visitors at ease … even when they have to wait Helpful tips for keeping track of visitors How to get a point across—even when talking to a person who’s resistant, upset or angry How to deal with feelings of anger and helplessness when dealing with difficult people or unreasonable behavior How to say “No” without feeling guilty or causing resentment Smart ways to build your telephone image fast Rapport builders that make every visitor feel important and welcome Greetings that communicate warmth and professionalism Phone techniques to ease stress and maintain control How to handle the all-important role as gatekeeper with poise and polish How to establish authority and still be gracious … even with the vendor who won’t take “No” for an answer! The 7 sentences to never say to a caller … and what to say instead Phone finesse: Simple things to make sure callers feel taken care of Screening techniques that don’t annoy or offend callers External & Internal Customer Service Understanding how and why it’s important to treat colleagues as internal customers Working closely with colleagues as internal customers to build the value you add to them How to handle co-workers who overact Updating and issuing information to appropriate internal customers to ensure that they have current and accurate information Down-to-earth ways to project an image that commands respect How to ensure words and actions reflect a professional image Body language: How to use it and read it to How to maintain high energy and enthusiasm all day long How to remain calm under pressure … even when others are angry or upset Communication skills to minimize conflict and reduce friction 8 great ways to handle difficult people and situations … without getting upset or hurt The 2 rules of stress-free living to use on the job The 3-step solution for getting a customer’s mood from irate to great The secret to remaining calm … even in the midst of craziness! How “thinking styles” affect responses to challenging circumstances How to juggle multiple responsibilities and the priorities of more than one boss Sure-fire—and simple—ways to have a great relationship with any and every boss How to ask clarifying questions to get the job done right the first time A diplomatic way to address the problem of escalating expectations What to say when bosses have conflicting priorities How to keep from being sidetracked—or totally derailed—by interruptions How to create a work environment that supports you and represents your company well 10 terrific tips for streamlining paperwork so it doesn’t keep piling up A take-away workbook is yours to keep! Like this program, a delegate workbook has been soundly researched by a team of specialized curriculum developers. The information is timely, relevant and designed for long-term results. After the program, it will be a valuable desktop reference to help implement the new skills back at the office. A message for managers: How you’ll benefit from sending your delegates to this seminar Most front office staff spend their days reacting to everyone else’s demands, the telephone, visitors, other employees and stress. To handle it all, they need specific skills. They need to know how to manage their time, deal with all types of people, handle conflict with composure and project a first-rate image for your organization. Just think: how much would your receptionists benefit by gaining these skills? And even more important, how much would your organization benefit? Help all of your receptionists to develop a “no limit” attitude. Send them to this seminar, and you will see results immediately. We guarantee it. Sponsor Background Delight Africa is one of East Africa’s most respected providers of professional seminars with a reputation for high-quality, convenient and practical business-skills training in every industry and sector. As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That’s why our goal is the same today as it was 7 years ago – to provide the best choice in business skills training with maximum convenience to help you – our customer – achieve success! Upon completion of the program Participants will know improvements they can make in their appearance, written, verbal and listening skills, and physical work space to best enhance their own and their company's image. They will also understand strategies for handling a variety of problematic situations ranging from mild interruptions to serious emergencies. With instruction in stress-reduction techniques and development of personal action plans, they will be able to implement changes that should enable them to be exceptional representatives of their organization. Your Investment will cater for; Presentation, Facilitators fees, A Take Away Workbook, All Training Materials (videos & manuals), Certificate of participation, Sumptuous Meals, Photography & Refreshments. Participants love Delight Africa seminars “The experience was most enlightening. Given in a very special format which was very clear. Thank you.”– Charles Omwenga “I now feel confident to compile a plan of action to enhance my day-to-day work performance and further my career ambitions.”– Ann Mwihaki “This is a very good seminar. The speaker was lively, and everyone engaged in the interactive discussions.”- Edith Babu Limited slots are available for this Event. For more information on participation, contact Catherine. Profound Respects, Catherine Wanja, DelightAfrica Ltd, DevTowers - 4th Floor, Suite 4A Biashara Street, CBD Nairobi P.O. Box 12269 - 00100, Nairobi Kenya Land line: +254 722 533 771 Mobile : +254 700 221 221 Fax : 020 222 54 39 WhatsApp : +254 729 236 920 *‘**PromotingProfessionalism in Corporate Training**’* To unsubscribe, please send STOP Front Desk Superstar, Biashara street, nairobi city, nairobi county, 20500, KenyaUNSUBSCRIBE <http://tracking.sassybantu.co.ke/tracking/unsubscribe?msgid=Rlml5nT4R457cU5N2F8kQQ2> _______________________________________________ [email protected] mailing list https://lists.freebsd.org/mailman/listinfo/freebsd-pkg-fallout To unsubscribe, send any mail to "[email protected]"
THE ADVANCED FRONT DESK SUPERSTAR SEMINAR 5-6 OCTOBER, 2017 AT SAROVA WHITESANDS MOMBASA, KENYA
THE ADVANCED FRONT DESK SUPERSTAR SEMINAR 5-6 OCTOBER, 2017 AT SAROVA Sun, 17 Sep 2017 00:58:51 -0700
