Matt Juszczak wrote:
While I'm here, anyone know something that can integrate with LDAP to
pull customer info? Of course the tickets would be stored in MySQL,
etc.... but a way to search for customers, etc. via ldap would be awesome
Philip Hallstrom wrote:
Never used it, but RT always seems to get good praise...
http://www.bestpractical.com/rt/
On Thu, 21 Jul 2005, Cezar Fistik wrote:
Dear group,
Sorry for OT, but I'm sure someone in this group can help me. I'm
looking for an open source helpdesk/call tracking application for use
in an ISP customer support dept. We need something that will allow us
to register all incomming calls, to assign tasks to different
admnis/engineers according to customer's problem, to be able to see
the status of each opened issue and so on. Nothing unusual.
I made a search and found a number of such applications, but there are
so many...it wouldn't be possible to test all of them. So please just
tell me what you are using and how would you rate it.
Thank you very much.
--
Best regards,
Cezar mailto:[EMAIL PROTECTED]
Uhm... LDAP info for customers...?! Why not just find a system, commit
someone to modifying it, and then patch each release as necessary?
Shouldn't be incredibly difficult for PHP/CGI based systems based on the
fact that a lot of stuff LDAP related can be relayed through CGI at
least, and I'm sure through PHP as well.
-Garrett
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