On Tue, 5 May 2009, Daniel Underwood wrote:

and other online reviews. But I also wanted to see if any of you folks
have personal recommendations.

I had an unpleasant experience with Maxtor/Seagate support this year.

I had one of their OneTouch III's pack up after 6 mo, and the
warranty replacement died out of the box.  It took 69 days
as well as dozens of phone calls + emails to get a replacement
for the dead replacement.

The overall failure rate of their products seems to be acceptable,
but their support is just terrible.


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