On Mon, Jul 07, 2003 at 12:47:03PM -0800, admin wrote: > can somebody recommend customer support tracking software - giving each > support email and Phone call a case number and allowing multiple users to > track and add to the progress of a support issue. > > any ideas here?
We use OTRS, which installs quite easily, requires apache+mod_perl, and is reasinably flexible. http://otrs.org -- Daniel Bye PGP Key: ftp://ftp.slightlystrange.org/pgpkey/dan.asc PGP Key fingerprint: 3B9D 8BBB EB03 BA83 5DB4 3B88 86FC F03A 90A1 BE8F _ ASCII ribbon campaign ( ) - against HTML, vCards and X - proprietary attachments in e-mail / \
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