I seem to have found the answer to my own question. Apparently, when anyone
is connected to AOL, AOL overrides any SMTP settings the user has. Below are
headers from a client of mine that was sent to me using a pop account on our
server, with the SMTP in OE set to our server:

Return-Path: <xxxxxxxxx>
Received: from jwebmedia.com (jwebmedia.com [xxxxxxxx])
    by mx02.gvl-priv.sys.nuvox.net (8.12.8/8.12.8) with ESMTP id
h9TI0n1g014654;
    Wed, 29 Oct 2003 13:00:49 -0500
Received: from rly-ip05.mx.aol.com (rly-ip05.mx.aol.com [64.12.138.9])
    by jwebmedia.com (8.12.10/8.12.10) with ESMTP id h9TI06wB022831;
    Wed, 29 Oct 2003 12:00:14 -0600 (CST)
    (envelope-from xxxxxxxxx)
Received: from  logs-ntc-tj.proxy.aol.com (logs-ntc-tj.proxy.aol.com
[198.81.20.131]) by rly-ip05.mx.aol.com (v95.1) with ESMTP id
RELAYIN2-33fa0003836e; Wed, 29 Oct 2003 13:00:24 2000
Received: from xxx (ACC7A07C.ipt.aol.com [172.199.160.124])
    by logs-ntc-tj.proxy.aol.com (8.12.10/8.12.10) with SMTP id
h9THuWfJ006805;
    Wed, 29 Oct 2003 17:56:34 GMT
Message-ID: <[EMAIL PROTECTED]>
From: xxxxxxxxxxx
To: "Joseph Koenig" <[EMAIL PROTECTED]>
Cc: xxxxxxxxxx
Subject: server check
Date: Wed, 29 Oct 2003 11:56:30 -0600
MIME-Version: 1.0
Content-Type: multipart/alternative;
    boundary="----=_NextPart_000_0009_01C39E13.B09025F0"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2800.1106
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1106
X-Apparently-From: xxxxxxxxxxx
X-AOL-IP: 198.81.20.131
Status: 

Has anyone else seen this before?

Thanks,

Joe Koenig
Production Manager
jWeb New Media Design
[EMAIL PROTECTED]
http://www.jwebmedia.com/
636.928.3162 

> From: Joseph Koenig <[EMAIL PROTECTED]>
> Date: Mon, 27 Oct 2003 10:37:43 -0600
> To: <[EMAIL PROTECTED]>
> Subject: disappearing email?
> 
> I have a client with a POP account on my server. Their main connection to
> the internet is via AOL. Some messages (not all) that they send out via this
> POP account (through my SMTP) never reach the server at all. They never
> bounce back, but never hit the server. I've sat in front the computer,
> checked the outlook settings, deleted and re-created the outlook settings,
> etc. That is all correct. The only thing I'm starting to notice is that if
> they send an e-mail with 1 address in the "TO:" line, it has better luck
> than if there are multiple addresses in the "TO:" line, however, that
> doesn't seem to affect things always. I had a client with this problem in
> the past - we took them off of AOL and moved them to a local dial-up
> provider. After that, there were no missing e-mails. I wondered if anyone
> else had encountered a similar problem, and if they ever found out what the
> culprit was. I hate telling my clients, "Don't use AOL" without a reason for
> the disappearing e-mail. Thanks,
> 
> Joe
> 
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