On Thu, May 20, 2004 at 12:54:59PM -0600, Shawn Guillemette wrote: > Hello, > > I am in search for a application that I can use on my freebsd machine to > read a mail spool and track email's that are sent in from customers. I would > like to be able to track what employee has replied to how many email's. It > would also be of great help if the application had the ability to lock any > email messages that are currently being worked on until unlocked by the > person reading it or a system admin. > > At one place I had worked in the past they had pearl programmers in house > and spent some time on a system that would allow users (Employees) to log > into a web based application. Each user would be able to see the same > messages. ( Simular to a webmail client however each users has their own > login) This system would allow each user to reply to the customers with a > department signature and their name at the bottom. This way the customer hits > reply and it goes to the department not the employees mailbox. Also allowing > the next employee to review what was asked and the response that the previous > co worker gave.
I believe that the www/rt3 port can do what you want. Although RT is designed to be used primarily via it's web interface, you can generate tickets by sending e-mail to it: http://www.bestpractical.com/rt/features.html It's quite possible this is the very perl-based system you describe. Cheers, Matthew -- Dr Matthew J Seaman MA, D.Phil. 26 The Paddocks Savill Way PGP: http://www.infracaninophile.co.uk/pgpkey Marlow Tel: +44 1628 476614 Bucks., SL7 1TH UK
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