Hi, Ulrik. Sorry about replying on-list, you'll see why below.
Ulrik Sverdrup wrote:
> Forwarding the patches too, as they seemed to be missing.
> John, this is a very good proposition. I'll try to look at it.
Cool, thanks! I'm hoping to make it a first of many...
> And -- you can create tickes. In fact you just created
> with some misdirected message.
Yeah, I realized that just after I used "reply-all". I'd meant to
replace the [EMAIL PROTECTED] address with the list address, as I did for this
> The important thing to reply to a ticket is the subject line. check
> this subject line. It has to contain a reference to the ticket
I understand, and I've tried that before. This is something that goes
back some time (early 2006, at least). My account's permissions got
messed up at some point, and no one has been able to fix it since then.
When I try to reply via email, I get a message back from RT with the
subject line "Message not recorded" and "Permission Denied" in the body.
In fact, I tried replying to that spurious ticket I created yesterday,
and got this very reply.
The Web interface is no different, in that I can't add comments. I
apparently don't have the right permissions - the "Update Type" pulldown
only lists "Comments (Not sent to requestors)". That allows me to
comment, but the list never gets notified - which makes it almost
impossible to interact with anyone.
It's frustrating since all this means that I can open tickets, but I
can't reply to them - or to other people's tickets. Here's a link to a
thread from February from my last time asking about this:
Hopefully, the kinks in my RT account can be fixed by someone. I've got
a bunch of other ideas that I'm hoping to work on. :-)
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