Good Evening,
We are customers about to make a trial against Asus on french court for a
hidden problem in the bios of their "Asus ROG G741JM" notebook preventing it
from switching between several boot options (ie. when ODD is set as boot option
#1 and there's no bootable disk inside the PC shows an error message instead of
booting on boot option #2, the HDD).
Asus R&D and technical support are putting the blame on FreeDOS for this bug
saying "We regret to inform you that the boot limitation on the optical drive
is due to the compatibility of this BIOS wirh FreeDOS" (see below e-mail, in
french).
Could someone please confirm if FreeDOS may really cause this kind of problem,
if it could prevent a BIOS from using several boot options, making it unable to
switch automatically between them ? And if this behaviour is really caused by
FreeDOS, are FreeDOS and Asus teams working together to propose patches or
updates to solve errors like this one ?
Your reply to this e-mail would be highly appreciated, and helpful to determine
if Asus is trying to randomly blame FreeDOS for their own bugs or if you are
really working together on their products and so if this kind of issue could be
true... and solved.
Regards.
- Teddy T.
From: techsupp...@asus.com
Subject: <TSD>OB configuration Bios UEFI [ID=STM2015031016035702824]
To: t3...@hotmail.com
Date: Tue, 10 Mar 2015 23:14:50 +0800
Cher Monsieur,
Je revins vers vous après avoir consulté notre département de recherche et
développement.
Nous sommes au regret de vous informer que la limitation du boot sur le lecteur
optique est due à la compatibilité de ce BIOS avec FreeDOS.
Nous ne pouvons donc malheureusement rien faire pour procéder à ces
modifications, s'agissant du choix du constructeur et non d’un vice caché.
Nous nous excusons pour toute gêne occasionnée et vous souhaitons une bonne
journée.
Cordialement,
Alexandra, du service Réclamation ASUS
SAV Asus France
Hotline : 01 70 94 94 00
http://fr.asus.com
Pour simplifier la recherche d’historique et nous permettre de traiter au mieux
votre demande, merci de laisser les différentes réponses faites par le service
technique lorsque vous y répondez.
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