What I would ask at this point is what have you done to troubleshoot this issue?
1. IOS? What IOS are you running? Have you done any research on it on CCO to see if there are issues with your current IOS? Have you considered upgrading the systems existing IOS?
2. Log messages. You are sending your logs to a syslog server aren't you? Are you seeing any new error messages? Do the logs give any indication of why users are getting dropped?
3. Supporting systems - your AS5200 dropping users may just be a symptom of problems with your dial-in PRI lines. Have you asked your telco to run any type of diag. test for you?
4. AS5200 hw issues - once again, looking at you logs. Are you seeing any error messages that would indicated hardware issues? Is your equipment clean/relatively dust free and able to cool its self with its fans? Is the system getting clean, UPS'ed power?
This is a starting point. This list is probably not well suited for this type of a question, but if you don't have smartnet maintenance and can't get assistance from Cisco, there is a very good usenet Cisco support group that can probably provide you better assistance.
Good Luck,
Jerry K
On Wednesday, January 1, 2003, at 05:51 PM, Andrew Pilley wrote:
On Thu, Jan 02, 2003 at 01:36:12AM +0200, Chris Knipe wrote:Hi everyone,i've recently become an administrator for a cisco as5200 series access
We've been having allot of problems lately with our Cisco AS series access servers. We're heard that Cisco does make poor Remote Access? products and that it is actually quite common for Cisco AS to drop calls when the CPU or Port Utilization becomes to high. This would mainly mean that analogue connections would all of a sudden connect allot slower, and that ISDN calls would be terminated...
server. i'd have to actually agree with you in that part. I've been
informed several times about the poor quality of the cisco equipment,
and i'm inclined to agree with what i've been told.
Running a 60 port cisco as5200 is yielding us constant dropouts with the
second line in the cisco device, to the point where i'm considering
splitting off the two lines, and installing the second standby cisco AS
to handle the second 30 lines.
Keep in mind, the cisco as5200 i'm using is OLD. there are newer models,
and they may operate better, but this certainly appears to have issues
(quite possibly due to the configuration, mind you)
Depending on what country you're in, allow me to recommend you find an
Have any of you ever experienced something like this on Cisco AS, or know of any possible links or sites which may have something on these matters? I'm sorry for the OT post, this is basically the closest mailing list that I am subscribed in that I can ask something like this, so I hope you'll still be helpful...
organisation of professional system administrators, like SAGE (System
Administrators Guild, www.sage.org for america, or www.sage-au.org.au
for australia) for your area. These organisations are often pay-to-join,
but are invaluable for technical advice.
Regards
Andrew Pilley
-Thanks! -- me
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