it's probably the designed wrapup time for agents. fifo_consumer_wrapup_time var controls this wait time in milliseconds and the default is 5 sec.
On Sun, Apr 19, 2009 at 12:08 AM, Matthew Fong <[email protected]> wrote: > I tried using fifo in an environment with about 9 agents last week, but ran > into some issues, that I'm trying to piece together. The system is setup on > a new ubuntu 64-bit machine and it should be plenty fast to handle this > load. The delay does not occur when testing with a single agent...so it's > hard for me to replicate on my vmware-based development machine, but thought > I'd toss this out to the community to see if anyone has any suggestions > I'm using fifo in the reverse sense, in that my "agents" are put into a > fifo, and an outbound call (a "contact") take an agent out of the fifo once > the call is answered. I did this because it is an outbound call center, not > an inbound one, and in reality I have agents waiting for a contact...not > callers waiting for an agent. > > Anyway, on about all my calls the logs indicate (and the agents I'm working > with confirm), it appears to be taking > 5 seconds to actually bridge a call > once the outbound "contact" channel is answered by FS and the channel takes > an agent out of the fifo. I've attached a snipet of the fs.log and the > dialplan below. But from timestamps it appears the delay is caused somewhere > between these EXECUTE commands > > EXECUTE sofia/external/1XXX4951027 set_user(default@) > EXECUTE sofia/external/1XXX4951027 > db(insert/-spymap/1800XXX8234/aa763964-2933-11de-bbea-318f8f194b60) > EXECUTE sofia/external/1XXX4951027 db(insert/-last_dial/1800XXX8234/1990) > EXECUTE sofia/external/1XXX4951027 > db(insert/-last_dial/global/aa763964-2933-11de-bbea-318f8f194b60) > EXECUTE sofia/external/1XXX4951027 answer() > EXECUTE sofia/external/1XXX4951027 > set(fifo_caller_consumer_import=hh_stomp,hh_user) > > when I looked at this..nothing pops out as out of the ordinary, that should > cause >5 seconds delay. Your thoughts please .. > > Thanks. > > --matt > > Full Log: > 2009-04-14 16:35:18 [DEBUG] mod_sofia.c:173 sofia_on_execute() > sofia/external/1XXX4951027 SOFIA EXECUTE > 2009-04-14 16:35:18 [DEBUG] switch_core_state_machine.c:151 > switch_core_standard_on_execute() sofia/external/1XXX4951027 Standard > EXECUTE > EXECUTE sofia/external/1XXX4951027 set(open=true) > 2009-04-14 16:35:18 [DEBUG] mod_dptools.c:748 set_function() > sofia/external/1XXX4951027 SET [open]=[true] > EXECUTE sofia/external/1XXX4951027 set(use_profile=default) > 2009-04-14 16:35:18 [DEBUG] mod_dptools.c:748 set_function() > sofia/external/1XXX4951027 SET [use_profile]=[default] > EXECUTE sofia/external/1XXX4951027 set_user(default@) > EXECUTE sofia/external/1XXX4951027 > db(insert/-spymap/1800XXX8234/aa763964-2933-11de-bbea-318f8f194b60) > EXECUTE sofia/external/1XXX4951027 db(insert/-last_dial/1800XXX8234/1990) > EXECUTE sofia/external/1XXX4951027 > db(insert/-last_dial/global/aa763964-2933-11de-bbea-318f8f194b60) > EXECUTE sofia/external/1XXX4951027 answer() > EXECUTE sofia/external/1XXX4951027 > set(fifo_caller_consumer_import=hh_stomp,hh_user) > 2009-04-14 16:35:42 [DEBUG] mod_dptools.c:748 set_function() > sofia/external/1XXX4951027 SET > [fifo_caller_consumer_import]=[hh_stomp,hh_user] > EXECUTE sofia/external/1XXX4951027 set(fifo_consumer_exit_key=5) > 2009-04-14 16:35:42 [DEBUG] mod_dptools.c:748 set_function() > sofia/external/1XXX4951027 SET [fifo_consumer_exit_key]=[5] > EXECUTE sofia/external/1XXX4951027 fifo(2 out wait undef undef) > 2009-04-14 16:35:42 [DEBUG] switch_channel.c:182 > switch_channel_audio_sync() sofia/external/1XXX4951027 receive message > [AUDIO_SYNC] > 2009-04-14 16:35:43 [DEBUG] switch_ivr_bridge.c:911 > switch_ivr_multi_threaded_bridge() sofia/external/1XXX4951027 receive > message [BRIDGE] > > > Dialplan that Inbound "Contact" Calls are placed in > <extension name="1990"><!--ag_incoming_q--> > <condition field="destination_number" expression="^1990$"> > <action application="answer"/> > <action application="set" > data="fifo_caller_consumer_import=hh_stomp,hh_user"/> > <action application="set" data="fifo_consumer_exit_key=5"/> > <action application="fifo" data="${ag_qcall} out wait undef > ${ag_dnc_msg}"/> > </condition> > </extension> > > > Dialplan for "my" Agent Calls: > <extension name="1992"><!--ag_wait--> > <condition field="destination_number" expression="^1992$"> > <action application="playback" data="hh/hh-doorbell.wav"/> > <action application="fifo" data="${ag_qcall} in > currency/dollars.wav $${hold_music}"/> > </condition> > </extension> > > > _______________________________________________ > Freeswitch-users mailing list > [email protected] > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org > > -- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ AIM: anthm MSN:[email protected] <msn%[email protected]> GTALK/JABBER/PAYPAL:[email protected]<paypal%[email protected]> IRC: irc.freenode.net #freeswitch FreeSWITCH Developer Conference sip:[email protected] <sip%[email protected]> iax:[email protected]/888 googletalk:[email protected]<googletalk%3aconf%[email protected]> pstn:213-799-1400
_______________________________________________ Freeswitch-users mailing list [email protected] http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
