On May 4, 2009, at 9:25 PM, Anthony Minessale wrote:
On Sun, May 3, 2009 at 11:01 PM, seven <dujinf...@gmail.com> wrote:
Actually, for the "call back" agents, because the fifo use originate
to start a new session, the new session won't hang up unless one
agent answered or timeout. Agents will hear nothing and
wait(member_wait=wait) on the queue or hanup(nowait) if caller hang
up before an agent answer the phone. '
When you are using on-hook agents, it's presumed to be under low
call volume, you can just set the agents to get popped
into the queue in nowait mode so if the caller changed his mind the
agent will get a hangup. Remember, if there are X customers in the
queue, mod_fifo generates X outbound calls to try to service them.
Actually it generates N(=member count) outbound calls as the waiting
> 0 before the customer be serviced(answered) by the agent in the on-
hook mode. I might can make a patch but not sure if that affect the
off-hook agents.
2009-05-05 11:42:44 [INFO] mod_fifo.c:574 node_thread_run() sales_f...@192.168.1.27
waiting 1 consumer_total 0 idle_consumers 0
2009-05-05 11:42:45 [INFO] mod_fifo.c:574 node_thread_run() sales_f...@192.168.1.27
waiting 1 consumer_total 0 idle_consumers 0
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