I actually do that with our call center application. For all incoming calls, our IVR engine parks the call in a virtual extension and plays back prompts, advertisements, MOH, process digits, etc. When the queue management finds an available agent, it sends an event to the client application for that agent (with an optional screen-pop) where the agent can click "Answer Call" and then we transfer the call with the auto-answer header set on to the agent phone. You could take a similar approach, if you're worrying about only providing ring-back tone to the caller you can simply park the call and use the playback app to play a tone_stream until the agent clicks the web link, which will transfer the call from the parking extension to the agent with the auto-answer flag. I'm still willing to make some tests with REINVITE providing auto-answer headers, as suggested by Mike. That would provide a more generic way to answer calls programmatically when it's already ringing the endpoint. I just need to find some time to read the sofia code and figure out how to do that :)
Regards, Raul On Tue, 2009-06-16 at 02:19 +0200, Peter P GMX wrote: > I have managed to have a realtme status of a phone on a web page with > event_socket and a push service to the web bowser. > > What I am now trying to do is roughly the following: > > * when a call comes in, a flashing banner appears on the web page > with an underlying link (this works so far) > * when the user klicks on this flashing banner, the external SIP UA > which is already ringing, shall pick up the call. > > I know that it's possible to autoanswer a call with the intercom > feature. Also the SIP client X-Lite which we use here is able to > autoanswer a call. > I however want to manually decide when the UA takes the call with the > following workflow: > > * X-Lite rings on incoming call > * user klicks on the flashing banner > * X-Lite takes the call > > What is the best way to have this done? Move the call to park and then > retransfer again with intercom, or is there a better solution? > > Best regards > Peter > > > > _______________________________________________ > Freeswitch-users mailing list > Freeswitch-users@lists.freeswitch.org > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org _______________________________________________ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
