I've been asked to provide some screenshots, so here's some of the agent/supervisor interface:
http://eagle.bsd.st/~andrew/cpxshots/ Hopefully the image names are self-explanatory. In the ringing picture, that URL pop is a configurable URL that can be used to integrate with a CRM, in my case our own CRM - spicecsm. The URL supports interpolation for variables like callerid, clientid, call type, etc. The supervisor view is a little hard to describe via static images, but you're able to drag and drop agents into another profile (empty profiles are hidden when not dragging an agent), drag agents onto an agent to send them the call, and there's also various right click menus available. Oh, and I forgot to mention this before; this system is in 'live testing' and the goal is to do a final deployment sometime in January. Andrew _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
