> Client is AOL and can never complete a purchase. Gets to the point when
> click confirm and after clicking browser goes into limbo till it
> times out.
> The client never sees a confirmation on screen. The client is
> never sent a
> email confirmation. I do get a new invoice. Doesn't take a
> rocket science
> to see what problems this could cause with customers wandering
> off never to
> return (why isn't AOL using gecko anyway? grin) and customers and credit
> card companies throw a fit over charge backs. I don't have an AOL browser
> myself try to recreate this problem. Has anyone else had this happen to
> them? Anyone know why this would happen only on AOL browser?
> Anyone have a
> 'best solution'?
Hmmm... the checkout page could take a long time if a credit card is being
validated, but that shouldn't be different for AOL people. It should affect
everyone. It could be that AOL has a timeout on their proxy server that's
shorter than how long it's taking to validate. I think IE's default is 60
seconds.
I usually get around this problem by sending progress messages, but I'm not
sure this is possible when you're shelling out to check a credit card. Try
printing an HTML comment right before hitting the credit card validator.
Otherwise, you may have to implement a busy loop, which could be quite
tricky.
What I mean is, make your validator script run in the background and write
its
results to a file. Control will return to your PHP script immediately, so
you'll have to continually check to see if the file exists. Meanwhile, you
can print HTML comments to keep the connection open.
> Same client complained about not being able to order cantos of item. Was
> going to just look at shopping cart and recreate quantity form
> box into item
> and quick order. Anyone have a better idea? or a good reason
> for avoiding
> this with FreeTrade?
It should be possible to add a quantity field. You'll have to change
the action, too, of course.
> Clicked on add twice for one item. Look in basket and instead of item
> listed with qty 2 it lists the item twice as qty 1. Anyone know off hand
> why and if there is an easy fix?
It works this way to accomodate the situation where you want to buy two
identical items and send them to two different addresses. If you aren't
using attributes, then you could add code that checks if a SKU is already
in the basket and increments the quantity.
Leon
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