On Mon, 2008-10-20 at 16:12 +0100, Stephen Rowles wrote:
> One of my pet peeves this, so I'm afraid I've got to comment :). (Oh and I
> work as a Software Engineer btw).

Then of course you also know that in addition to Software Engineers,
there are Technical Writers, who work with the developers,
architectures, engineers, etc., and produce actually readable and
coherent documentation. :)


> documentation for other peoples work. Yes they can help by documenting
> things as they find them out, but the person who really knows how a
> feature works is the person that wrote it :)

Nobody suggests that the developers and wiki volunteers exist in
separate bubbles.  Of course, the most ideal situation is that the
developers are also very articulate and concise and have the time
necessary to write documentation as well as code, but I think it's
perfectly reasonable for volunteers to take on the role of Technical
Writer and actively grill the developers for the appropriate
information.

As a developer, or even as a systems engineer (which I am during the
day), I'm happy to answer questions and explain how things work in
detail.  However I'm at my least happiest when writing documentation. :)

Mind you, I also recognize that it's often a chicken-and-egg problem.
You can't have users unless _somebody_ knows how it works, and that
usually starts with the developers.  But once you build that momentum,
there are some very capable writers out there.  (Unfortunately there are
some very bad ones too.  So it goes.)

Cheers,
Jason.


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