Bonjour à vous tous

Nous faisons de la reprise de contenu pour un client.
Nous avons donc installé Jahia sur un serveur chez Smile et une personne se trouve actuellement avec le client pour mettre en ligne les données.

Nous cherchons donc à mettre des fichiers en ligne en utilisant l'interface de Jahia ( dans un container). Lorsque nous faisons l'opération en local, nous n'avons aucun problème. Cependant lorsque nous faisons la même manipulation chez le client, il nous est impossible de mettre en place des fichiers, l'interface se bloque, et part en Time out.

Je vous joins l'erreur que nous avons dans la log de Tomcat.
Est ce que cela peut venir de leurs proxy ? est ce qu'il peut s'agir ( par exemple) d'un cookie qui n'est pas validé, d'un problème de site de confiance...

Avez vous déja eu un problème similaire ?

en vous remerciant pour vos réponses.

Nicolas


java.net.SocketTimeoutException: Read timed out
   at java.net.SocketInputStream.socketRead0(Native Method)
   at java.net.SocketInputStream.read(SocketInputStream.java:129)
at org.apache.coyote.http11.InternalInputBuffer.fill(InternalInputBuffer.java:747) at org.apache.coyote.http11.InternalInputBuffer$InputStreamInputBuffer.doRead(InternalInputBuffer.java:777) at org.apache.coyote.http11.filters.IdentityInputFilter.doRead(IdentityInputFilter.java:115) at org.apache.coyote.http11.InternalInputBuffer.doRead(InternalInputBuffer.java:712)
   at org.apache.coyote.Request.doRead(Request.java:418)
at org.apache.catalina.connector.InputBuffer.realReadBytes(InputBuffer.java:284)
   at org.apache.tomcat.util.buf.ByteChunk.substract(ByteChunk.java:404)
   at org.apache.catalina.connector.InputBuffer.read(InputBuffer.java:299)
at org.apache.catalina.connector.CoyoteInputStream.read(CoyoteInputStream.java:192) at com.oreilly.servlet.multipart.BufferedServletInputStream.fill(BufferedServletInputStream.java:64) at com.oreilly.servlet.multipart.BufferedServletInputStream.readLine(BufferedServletInputStream.java:108) at com.oreilly.servlet.multipart.LimitedServletInputStream.readLine(LimitedServletInputStream.java:60) at com.oreilly.servlet.multipart.PartInputStream.fill(PartInputStream.java:97) at com.oreilly.servlet.multipart.PartInputStream.read(PartInputStream.java:195) at com.oreilly.servlet.multipart.PartInputStream.read(PartInputStream.java:156)
   at com.oreilly.servlet.multipart.FilePart.write(FilePart.java:208)
   at com.oreilly.servlet.multipart.FilePart.writeTo(FilePart.java:167)
at com.oreilly.servlet.MultipartRequest.<init>(MultipartRequest.java:266) at com.oreilly.servlet.MultipartRequest.<init>(MultipartRequest.java:173)
   at org.jahia.tools.files.FileUpload.init(FileUpload.java:136)
   at org.jahia.tools.files.FileUpload.<init>(FileUpload.java:105)
   at org.jahia.params.ParamBean.copyRequestData(ParamBean.java:3511)
   at org.jahia.params.ParamBean.<init>(ParamBean.java:400)
   at org.jahia.params.ParamBean.<init>(ParamBean.java:367)
at org.jahia.params.ProcessingContextFactoryImpl.getContext(ProcessingContextFactoryImpl.java:52)
   at org.jahia.bin.Jahia.createParamBean(Jahia.java:954)
   at org.jahia.bin.Jahia.service(Jahia.java:844)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
   at org.jahia.bin.filters.esi.ESIFilter.doFilter(ESIFilter.java:98)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:432) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
   at java.lang.Thread.run(Thread.java:595)
393399 [2006-10-16 16:15:10,768] [org.jahia.params.ParamBean] ERROR - Cannot parse multipart data !
java.io.IOException: Read timed out
   at org.jahia.tools.files.FileUpload.init(FileUpload.java:142)
   at org.jahia.tools.files.FileUpload.<init>(FileUpload.java:105)
   at org.jahia.params.ParamBean.copyRequestData(ParamBean.java:3511)
   at org.jahia.params.ParamBean.<init>(ParamBean.java:400)
   at org.jahia.params.ParamBean.<init>(ParamBean.java:367)
at org.jahia.params.ProcessingContextFactoryImpl.getContext(ProcessingContextFactoryImpl.java:52)
   at org.jahia.bin.Jahia.createParamBean(Jahia.java:954)
   at org.jahia.bin.Jahia.service(Jahia.java:844)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
   at org.jahia.bin.filters.esi.ESIFilter.doFilter(ESIFilter.java:98)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:432) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
   at java.lang.Thread.run(Thread.java:595)
393424 [2006-10-16 16:15:10,793] [org.jahia.operations.OperationManager] ERROR - Error while processing request
org.jahia.pipelines.PipelineException
   at org.jahia.operations.valves.EngineValve.invoke(EngineValve.java:122)
at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.operations.valves.J2ProcessActionValve.invoke(J2ProcessActionValve.java:121) at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.operations.valves.CacheReadValve.invoke(CacheReadValve.java:65) at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.operations.valves.PageAccessCheckValve.invoke(PageAccessCheckValve.java:64) at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.operations.valves.OperationModeCheckValve.invoke(OperationModeCheckValve.java:83) at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.operations.valves.SiteCheckValve.invoke(SiteCheckValve.java:78) at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.operations.valves.EsiFragmentCacheReadValve.invoke(EsiFragmentCacheReadValve.java:322) at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.operations.valves.EsiUrlCookieCheckValve.invoke(EsiUrlCookieCheckValve.java:313) at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.pipelines.impl.GenericPipeline.invoke(GenericPipeline.java:195) at org.jahia.operations.OperationManager.handleOperations(OperationManager.java:100)
   at org.jahia.bin.JahiaAction.execute(JahiaAction.java:72)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:421) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:226) at org.jahia.bin.JahiaRequestProcessor.process(JahiaRequestProcessor.java:82) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)
   at org.jahia.bin.Jahia.process(Jahia.java:1644)
   at org.jahia.bin.Jahia.service(Jahia.java:853)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
   at org.jahia.bin.filters.esi.ESIFilter.doFilter(ESIFilter.java:98)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:432) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
   at java.lang.Thread.run(Thread.java:595)
393432 [2006-10-16 16:15:10,801] [org.jahia.bin.JahiaAction] ERROR - Error
java.lang.NullPointerException
at org.jahia.engines.filemanager.DAVFilemanager_Engine.uploadFile(DAVFilemanager_Engine.java:954) at org.jahia.engines.filemanager.DAVFilemanager_Engine.processLastScreen(DAVFilemanager_Engine.java:402) at org.jahia.engines.filemanager.DAVFilemanager_Engine.handleActions(DAVFilemanager_Engine.java:150)
   at org.jahia.operations.valves.EngineValve.invoke(EngineValve.java:110)
at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.operations.valves.J2ProcessActionValve.invoke(J2ProcessActionValve.java:121) at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.operations.valves.CacheReadValve.invoke(CacheReadValve.java:65) at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.operations.valves.PageAccessCheckValve.invoke(PageAccessCheckValve.java:64) at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.operations.valves.OperationModeCheckValve.invoke(OperationModeCheckValve.java:83) at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.operations.valves.SiteCheckValve.invoke(SiteCheckValve.java:78) at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.operations.valves.EsiFragmentCacheReadValve.invoke(EsiFragmentCacheReadValve.java:322) at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.operations.valves.EsiUrlCookieCheckValve.invoke(EsiUrlCookieCheckValve.java:313) at org.jahia.pipelines.impl.GenericPipeline.invokeNext(GenericPipeline.java:208) at org.jahia.pipelines.impl.GenericPipeline.invoke(GenericPipeline.java:195) at org.jahia.operations.OperationManager.handleOperations(OperationManager.java:100)
   at org.jahia.bin.JahiaAction.execute(JahiaAction.java:72)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:421) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:226) at org.jahia.bin.JahiaRequestProcessor.process(JahiaRequestProcessor.java:82) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)
   at org.jahia.bin.Jahia.process(Jahia.java:1644)
   at org.jahia.bin.Jahia.service(Jahia.java:853)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
   at org.jahia.bin.filters.esi.ESIFilter.doFilter(ESIFilter.java:98)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:432) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
   at java.lang.Thread.run(Thread.java:595)
393437 [2006-10-16 16:15:10,806] [org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/jahia]] INFO - Your Jahia Server has generated an error. Please review the details below for additional information:
Severity : CRITICAL
Error : User message=Error while processing request, System message=Exception in processing pipeline, root cause:null
URL : null   Method : POST
Remote host : 10.1.1.184     Remote Address : 10.1.1.184
Request headers :
  host:eutelsat.smile.fr:8080
accept:text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5
  accept-charset:ISO-8859-1,utf-8;q=0.7,*;q=0.7
  accept-encoding:gzip,deflate
  accept-language:fr,fr-fr;q=0.8,en-us;q=0.5,en;q=0.3
  cache-control:max-age=259200
  content-length:823107
content-type:multipart/form-data; boundary=---------------------------313223033317673 cookie:JSESSIONID=7399B9DD894297BEC2E9444444CD378F; Jesi_Template_Username=root referer:http://eutelsat.clients.smile.fr/jahia/Jahia/engineName/filemanager/op/edit/pid/30?screen=fileUpload&path=/shared/PDF_ancien_intranet user-agent:Mozilla/5.0 (Windows; U; Windows NT 5.1; fr; rv:1.8.0.7) Gecko/20060909 Firefox/1.5.0.7 via:1.1 balpxr00.eutelsat.fr:8080 (squid/2.5.STABLE9), 1.0 eutelsat.clients.smile.fr (Apache/1.3.33)
  x-forwarded-for:193.104.227.58, 194.3.118.15
  x-forwarded-host:eutelsat.clients.smile.fr
  x-forwarded-server:eutelsat.clients.smile.fr
  connection:close
Stack trace :

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