Yes, it is a feature story, but the content -- and context -- is also a
wonderful, almost-perfect example of humans developing/evolving  Complex
Adaptive Systems.

Rai, Saritha. "In India, Grandma Cooks, They Deliver." *The New York
Times*29 May 2007. 29 May 2007 <
http://www.nytimes.com/2007/05/29/business/worldbusiness/29lunch.html?_r=1&oref=slogin>.


"...In India, where many traditions are being rapidly overturned as a result
of globalization, the practice of eating a home-cooked meal for lunch lives
on. To achieve that in this sprawling urban amalgamation of an estimated 25
million people, where long commutes by train and bus are routine, Mumbai
residents rely on an intricately organized, labor-intensive operation that
puts some automated high-tech systems to shame. It manages to deliver tens
of thousands of meals to workplaces all over the city with near-clockwork
precision. At the heart of this unusual network is a chain of delivery men
called dabbawallas...."

"The service is at once simple and complex. A network of wallas picks up the
boxes from customers' homes or from people who cook lunches to order, then
delivers the meals to a local railway station. The boxes are hand-sorted for
delivery to different stations in central Mumbai, and then re-sorted and
carried to their destinations. After lunch, the service reverses, and the
empty boxes are delivered back home.

The secret of the system is in the colored codes painted on the side of the
boxes, which tell the dabbawallas where the food comes from and which
railway stations it must pass through on its way to a specific office in a
specific building in downtown Mumbai."


-tj
--
==========================================
J. T. Johnson
Institute for Analytic Journalism -- Santa Fe, NM USA
www.analyticjournalism.com
505.577.6482(c)                                 505.473.9646(h)
http://www.jtjohnson.com                 [EMAIL PROTECTED]

"You never change things by fighting the existing reality.
To change something, build a new model that makes the
existing model obsolete."
                                                  -- Buckminster Fuller
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