It was Halvar Flake.
On Tue, Aug 07, 2007 at 06:08:51PM -0300, Ashley Wilson wrote: > Hey there, > > I'm so very frustrated with Microsoft and went on a search to see if anyone > else has had the same issue and low and behold, I came across you're article > of sorts. > > Its been over a month now, since I was hacked. I woke up on a Sunday > morning, check my email as I do everyday. I had 4 emails from Microsoft > stating I purchased 20000 Microsoft points and a year subscription. As most > people would, I panicked and wondered what kind of insane thing happened. > When I turned on my Xbox and attempted to log into my account, I couldn't. > My boyfriend shortly after that, recovered my account on the Xbox and we > came to find out that my username had been changed, all my friends had been > deleted off my list and my motto was changed to "LOL I got jacked." > > I was furious to think someone could do such a thing. They not only stole my > account but over 400 dollars was spent on my credit card. > > I called Microsoft support shortly after that. I got the "run around." > Transferred to one agent and then another. They basically accused me of > giving out the information. I eventually got to speak to a supervisor, who > assured me that everything would be taken care of. They even said they would > catch the individual that did this and assured me a phone call in a few > days, as they had to send in a full investigation the next day. > > 3 weeks later and I was still waiting for a call. > > I decided it was time for me to call them, since obviously I as a customer > wasn't important to them. Again, the "run around." I spoke with again, > another supervisor who informed me that they hadn't even sent out the > investigation yet. He assured me that he would send it out that very day and > I should receive a call within 3 days. > > I sat home waiting to receive a call for 3 days. > > Again, I never received a phone call. > > By the 4th day, I called again. > > Speaking with an agent who assured me, I will receive a call. "Its under > investigation now, you have to wait for a phone call." > > Now, 2 weeks later and I called again today. > > I'm told that they attempted to call me today and I have to wait to speak > with them because there is nothing they can do. I paid for a subscription > that I am not getting to use and apparently won't be able to use. I'd also > like to mention when he said they tried calling today, he said they left a > voice mail message. I don't have voice mail, so I got concerned. Then he > read "my phone number" It wasn't even my number and I had never heard the > number in my life. Slightly odd, since I gave them my phone number the > previous time I had called. > > Now I'm suppose to receive a call this Thursday. We will see.... I won't > hold my breathe. > > I am so very frustrated that Microsoft as huge a cooperation as they are, > doesn't even have the decency to call me or reimburse me for a 50 dollar > Xbox live account. > > I apologize for this longwinded email and I'm not even sure if you still > care about this issue but I was quite overjoyed to see I wasn't alone. > > Sincerely > > Ashley Wilson > _______________________________________________ > Full-Disclosure - We believe in it. > Charter: http://lists.grok.org.uk/full-disclosure-charter.html > Hosted and sponsored by Secunia - http://secunia.com/ _______________________________________________ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
