I experienced the same problem, but with my blizzard account. After having my password reset, I went to login in to my World of Warcraft account and I found out that all of my characters gold was gone. I phoned blizzard's technical support and they said they would get my character's gold back. The person I was talking to explained that the gold was taken for a website that sells gold. Later, I talked with the company that I bought the gold from. Oddly enough, the lady told me, once someone has bought gold from them, they use their contact information and then phone blizzard and get their username and have it reset.
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