-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 I stopped using SonicWall when I learned I had to purchase a whole new device for a customer that just wanted to add a few more machines to their network, instead of bumping the license like most "normal" vendors.
On Tue, 02 Dec 2008 14:14:43 -0500 IT Security <[EMAIL PROTECTED]> wrote: >Sonicwall (makers of various security products) has had their >license >manager (server) go haywire overnight and it's "reset" (meaning >invalidated) >the licenses on all of their email security products. This means >customers >can't login to their own systems (a good case against draconian >DRM like >this). Calls to support have gone straight to voicemail all >morning, and no >ETA for resolution yet exists. > >This is affecting **all** of their customers, as far as I can tell >(and >based on what I'm told by their general support ticket-taker). > >Their forum (probably requires registration) is full of complaints >about it. >Screenshots of it and other problem areas are available on request >.. but I >don't want to email them to this entire list). > >The first alert was these warnings : > >---------------------------------------------------------------- >~~ SonicWALL Email Security Alert (6.2.2.1071) ~~ >---------------------------------------------------------------- > >[Summary: Your Email Security licenses have been reset.] > >Details: >Host Name: **ourmailhost** >Description: The Email Security licenses have been reset at >12/02/2008 04:18 EST. The email filtering will not be >working. > >TimeStamp: >LocalTime: Tue Dec 2 04:18:49 2008 >GMT: Tue Dec 2 09:18:49 2008 > >Additional Information: >Recommended Action: Please contact SonicWall Technical >Support. > >A response from their technical support on the issue went like >this : > >"The issue is on our backend server who stores the registrations, >some ES >appliances got licences resetted. The exact cause is still being >analized >with high priority. In those cases entering the mysonicwall >credentials or >uploading file solve the issue. Kind Regards Ivan" > >And as of now, their license server is **still** off-line : > >$ telnet licensemanager.sonicwall.com 443 >Trying 204.212.170.143... >telnet: Unable to connect to remote host: Connection refused > >DRM schemes like this only cause problems for the LEGITIMATE >customers . -----BEGIN PGP SIGNATURE----- Charset: UTF8 Version: Hush 3.0 Note: This signature can be verified at https://www.hushtools.com/verify wpwEAQECAAYFAkk1jiwACgkQi04xwClgpZidpwP9EGnoiLpcTxqCI8uZn6IPZ5xNfSXs mFJBuV7+4DimJdh1Wr6XdevITM3XTvb56SqoLuKYXJTatlt5pExV16PqpCbNFTIGJl/x TjqFF2//M1GE0+02mfSpVFBTXAsji6chEWSM7KSk+4h/BGIpppc1bLC45JEscgrEWp4N OBvxfp8= =zRVw -----END PGP SIGNATURE----- -- Paying too much for your business phone system? Click here to compare systems from top companies. http://tagline.hushmail.com/fc/PnY6qxu9tWrxyM1PdHDmXgMv34TDO7Gvn9NbAdfSuL24iBSp0vlKw/ _______________________________________________ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
