Agreed, for the most part. As I work for a retailer, however, I know that what consumers think is irrelevant to the record folks. The retailer I work for has an agreement with it's suppliers such that once a customer opens a CD (or DVD, VHS tape, software package, etc) they cannot return it, unless the media is defective, in which case they get another copy of the same product only. So if your newly purchased CD is copy protected and won't play in your CD player, you're stuck with it anyway, unless you want to get another copy of the same useless disc.
Hi Phillip,
Very good points. As I am occasionally a consumer, however, I understand that consumers quite often have little respect for retailer/supplier agreements -- specifically, if an item doesn't work, it should be replaced with another /which does/.
If my-newly purchased album and its subsequent replacement both failed to play in my cd player I would be fairly adamant about receiving a refund, regardless of any existing agreements between retailer and supplier. I would expect any reasonable business bureau would agree, no?
Take care,
Cael
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