Thanks for the responses. I wasn't able to take a copy of the malware to send for analysis/identification as I was dealing with the client by phone. He found the file Jim Duggan named & deleted it in Safe Mode. AVG now reports the machine as clean.
So, thanks Jim.
P.S. I did ask the client to send me a copy of the file AVG reported as infected but that didn't happen.
one step at a time...
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