On 4/28/08, Rob, grandpa of Ryan, Trevor, Devon & Hannah <[EMAIL PROTECTED]> wrote: > > A recent survey revealed that 57 percent of Americans fear that their > account > passwords will be stolen when they bank online, and 38 percent do not > trust > online payment processing, banks and other ecommerce services. [...] > Justifying > consumer concerns, 21 percent of the respondents in the survey said they > had > already had their bank data stolen. 40 percent of consumers who took the > survey > said they would buy more online if the security was strengthened. Another > 44 > percent of people said that online credit card processing worried them. > > Source: http://www.prweb.com/releases/2008/4/prweb851444.htm > > > Customer satisfaction with online banking sites has risen significantly > over the > past five years. [...] The reading of 82 was higher than customers gave > banks > overall – 78 in 2007 – suggesting they are more pleased with banks' online > operations than with branches and call centers. [...] The survey measured > customers' experiences with three types of financial institutions – banks, > credit card companies and investment services firms. Banks got the > highest > score out of the three financial categories. > > Source: > > http://news.yahoo.com/s/ap/20080415/ap_on_hi_te/online_banking_survey;_ylt= > AnI4UD9QUmv3y6L4cG0KliCs0NUE
Perhaps the fact that US banks (real banks, not credit unions etc) have been forced to deploy a lot of security measures to meet regulator deadlines. I know I felt the pressure in fall 2006. Perhaps its just the feeling of being more secure that is driving the survey results? Dennis
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