I think I originally read it in one of Don Tapscott Digital Economy books, might have been 'Promise and Peril'. It's the one where several industry leaders wrote their own chapter in, have also heard it from other sources. Provided some valuable lessons about the 'channels' people react to and expect from organisations. m -- Malcolm Barclay Rocket Company Pty Ltd ------------------------------------------------------------------------------ To Unsubscribe visit http://www.houseoffusion.com/index.cfm?sidebar=lists&body=lists/fusebox or send a message to [EMAIL PROTECTED] with 'unsubscribe' in the body.
