Thanks Craig! I appreciate your efforts to calm the waters on the FusionPro forum. All to often, people never come back with the positive results once the water has been chummed and stirred up. I did speak with Coleman after our conversation. I am not sure if that was the reason behind the results you speak about below or whether customer support put forth the effort on their own. I am looking forward to our FusionPro Web support team getting itself regrouped and taking advantage of the new leadership and tools that are now in place. Your recognition of the training and time that it takes to get new CPMs up to speed is right on. I personally would like to see us have a minimum of two more in order to provide the responsiveness that our customers are expecting. I also appreciate your patience and perseverance. Hang in there and it will all come together soon.
Your Partner for Success, Bob Bliss Major Account Executive Printable Technologies, Inc 770-554-8729 [EMAIL PROTECTED] www.printable.com -----Original Message----- From: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED] Sent: Thursday, April 19, 2007 9:26 PM To: FusionPro Users Forum Subject: [fusionpro] Printable Customer Support I must say that I was pleasantly surprised at the rapid response to a posting made by one of my employees today. Her email were harshly worded out of pure frustration. However, I want to personally thank the Printable Team for stepping up and attempting to solve our issues today.....We heard from more people today than we have in several weeks combined. I too went to class two years ago and learned enough to build a print one that supports over 200 locations and 200 products. I would not have had the knowlege to put together this Print One without the wonderful teachings of Cindy who is in charge of the training department at Printables. I purchased Printable Technologies software to establish a web based presence to our business and it has been very successful. I only look forward to the day that Printables has enough trained support to handle the needs of everybody that believes in their product and puts their clients futures in Printables hands. I've been advised that Printables lost three main customer service reps in the past few months (one of them was ours)....I am as aware as anybody that it takes intensive training and on hands experience to have the knowlege base to become as customer service rep at Printable Technologies and support the needs of it's clients. I look forward to the day Printable's customer service department is back on track. Finally, I look forward to many profitable years to come as a result of integrating Printable Technology software with our companies expertise and dedication to our client base. Thanks again to all at Printable Technologies that responded to our needs today....Craig Tanner-President-Print Basics, Inc. -- Users of FusionPro Desktop have unlimited free email support. Contact Printable Support at [EMAIL PROTECTED] -- View FusionPro Knowledge Base, FusionPro Samples at www.printable.com/vdp/desktop.htm -- You are currently subscribed to fusionpro as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] -- -- Note: All e-mail sent to or from this address will be received or otherwise recorded by the e-mail recipients of this forum. It is subject to archival, monitoring or review by, and/or disclosure to someone other than the recipient. Our privacy policy is posted on www.printplanet.com -- -- Users of FusionPro Desktop have unlimited free email support. Contact Printable Support at [EMAIL PROTECTED] -- View FusionPro Knowledge Base, FusionPro Samples at www.printable.com/vdp/desktop.htm -- You are currently subscribed to fusionpro as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] -- -- Note: All e-mail sent to or from this address will be received or otherwise recorded by the e-mail recipients of this forum. It is subject to archival, monitoring or review by, and/or disclosure to someone other than the recipient. Our privacy policy is posted on www.printplanet.com --
