Victor Milne:
>Having a single service centre for the whole continent is not necessarily
>very efficient, because the people answering the calls don't have a clue
>about the local situation.
True. I was having problems with my computer, so I dialed the 1-800 number.
I told the gentleman at the other end that I lived in Ottawa, and asked
where I might get it checked out. He though for a moment, and suggested
Halifax. No, I said, too far away. He thought a little longer and said
Windsor. No, I said, still too far. Finally he suggested suburban
Montreal. OK, I said if that is the closest place, and, by the way, where
are you? Los Angeles, he replied.
Ed Weick
