You PAID for support for the application you are running. Get them to do some work on this.
I just logged the call. I decided not to reference any names right off the bat. If they need contact information in the future, I can point them to your e-mail or the list.
Let me know if you want me to e-mail you a copy of the service request. If not, I'll just post any updates as they happen.
Thanks.
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