Hi Utsav,
If you have access to the HFA07 release notes, do they say anything about problems with User Monitor not syncing anymore or with "VPN Error Code 03" on SecureClient usage? I've been having both of these issues since going to HFA06, but can't say positively that that is what caused it.
Thanks,
Ray
Updates: Check Point releases updates for SPLAT quite frequently. My gripes in this area are that they don't keep User Center up-to-date (they're up to HFA 07 on NG AI R55 but still only show HFA 04 on User Center; I go through my SE for all support issues). Their documentation for non-major releases is awful, and I maintain a development lab to test everything I'm considering for production-wide deployment because as with any software vendor, a fix for one issue could introduce a host of other problems.
Online support: for me, it's a mish mash of CP's knowledge base, Google searches, newsgroups and online mailing lists. More often than not, this gets me the answers I need.
If there's anything else you'd like to know, just ask.
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