ITs True. Although I had many good experiences with CP Support, I had
that many bad experiences too....RK
Dahate, Pramod wrote:
I am in total agreement. I had an issue while applying HFA 16 on
Checkpoint R55 NG AI on Nokia and they wanted me to rebuild the
firewalls!!!!.Till date no solution but insist on closing the case and
then reopening at later date. And the people r downright RUDE. That way
the support at Juniper is excellent
Pramod Dahate(MCSE,CCNA,CCSA,CISSP)
Security Analyst
Network Management Centre
Getronics Australia Pty Limited
-----Original Message-----
From: Mailing list for discussion of Firewall-1
[mailto:[EMAIL PROTECTED] On Behalf Of Matthew
Austin
Sent: Saturday, 7 January 2006 12:06
To: FW-1-MAILINGLIST@AMADEUS.US.CHECKPOINT.COM
Subject: Re: [FW-1] PLEASE READ: CHECKPOINT TECHNICAL SUPPORT SUCKS
If I can suggest anything for you, use the Nokia support, they are
excellent, and have never posed a problem support wise for my
organization. Checkpoint support is notorious for being BAD!
cisco4ng <[EMAIL PROTECTED]> wrote: I sincerely hope someone from
checkpoint management read this forum.
I opened a TAC case with checkpoint regarding a Provider-1 issue and
RSA issue.
Nobody from Checkpoint contacted me after two days of opening the TAC
case.
When I called checkpoint TAC regarding the case, they put me on hold
for over
2 hours and I finally hung up out of frustration.
This is not the first time this has happened to me regarding
checkpoint TAC
support. About 99% of the time, the solution they gave me has been
absolutely useless. Furthermore, because we run provider-1 on sun
solaris
platform, these checkpoint bastards blames it on Sun solaris and
refused
to help us.
We are also a cisco shop and we never have problems with Cisco TAC
support since we are an MSP. Cisco TAC engineers are on-site once a
week
to help us troubleshoot problem and when we have a problem, we can get
them
in less than 5 minutes.
Checkpoint has been pushing us to upgrade our current support to
"diamond"
level. I am going to tell my management to tell checkpoint to go to
hell.
I am going to do my best to convince my management to gradually migrate
all our existing customers from Nokia/Checkpoint to Pix firewalls.
cisco4ng
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