Thanks Sergio, for me it was un-installing the AV software (sophos), then re-installing the dashboard that did the trick.
-GS ________________________________ From: Sergio Alvarez <[email protected]> To: [email protected] Sent: Tue, February 23, 2010 9:32:31 AM Subject: Re: [FW-1] SVM Hey Gary. CP support found there was another case filed for this same issue and the guy who opened found out the issue was related with permissions in the machines were he had install the Console. Using and Administrator user to install the SmartConsole solved the issue for him. I'm still waiting for my customer to tell me if that helps in his case, but I thought it might be a good hint for you. Let us know if it helps. Regards On Fri, Feb 19, 2010 at 2:10 PM, Gary Scott <[email protected]> wrote: > Thanks Sergio, I too see this in demo mode. If I stumble into a fix I'll be > sure to post. > > > > > ________________________________ > From: Sergio Alvarez <[email protected]> > To: [email protected] > Sent: Fri, February 19, 2010 2:50:06 PM > Subject: Re: [FW-1] SVM > > Hello Gary, > > I currently have a case opened with Check Point for this exact same issue. > > In my case, the organization has around 4 or 5 firewall managers that have > the R70.20 GUI installed in their laptops, they have a mix of Windows > versions but particularly the only opne using Windows 7 is the one > experiencing this problem, all other running Vista and XP work with no > problem. > > So far my customer tried removing and reinstalling the publicly available > GUI and also another one, provided by Check Point support, that is not > publicly available and supposedly has several issues resolved, but with no > success. > > To make sure it was an issue exclusively with the GUI, the customer tried > opening the GUI in demo mode and the issue also happens that way. > > I'm currently waiting for Support to give me some extra troubelshooting > steps or a solution, but have received nothing so far. I will let you know > if they do manage to solve it. > > Regards > > On Fri, Feb 19, 2010 at 12:25 PM, Gary Scott <[email protected] > >wrote: > > > I have some R70.20 gui clients that are unable to display anything in the > > details window within SVM. I know this is specific to these gui clients > and > > not a problem with the SCS or other gui clients. The clients with the > > problem are domain members and I suspect a domain policy or the like > causing > > this problem. Has anyone ran into this or knows what is being used to > help > > display the details window within SVM? Thanks, > > > > -GS > > > > > > > > ================================================= > > To set vacation, Out-Of-Office, or away messages, > > send an email to [email protected] > > in the BODY of the email add: > > set fw-1-mailinglist nomail > > ================================================= > > To unsubscribe from this mailing list, > > please see the instructions at > > http://www.checkpoint.com/services/mailing.html > > ================================================= > > If you have any questions on how to change your > > subscription options, email > > [email protected] > > ================================================= > > > > > > > -- > Sergio Alvarez > +(506)88301342 > > ================================================= > To set vacation, Out-Of-Office, or away messages, > send an email to [email protected] > in the BODY of the email add: > set fw-1-mailinglist nomail > ================================================= > To unsubscribe from this mailing list, > please see the instructions at > http://www.checkpoint.com/services/mailing.html > ================================================= > If you have any questions on how to change your > subscription options, email > [email protected] > ================================================= > > > > > ================================================= > To set vacation, Out-Of-Office, or away messages, > send an email to [email protected] > in the BODY of the email add: > set fw-1-mailinglist nomail > ================================================= > To unsubscribe from this mailing list, > please see the instructions at > http://www.checkpoint.com/services/mailing.html > ================================================= > If you have any questions on how to change your > subscription options, email > [email protected] > ================================================= > > -- Sergio Alvarez +(506)88301342 Scanned by Check Point Total Security Gateway. ================================================= To set vacation, Out-Of-Office, or away messages, send an email to [email protected] in the BODY of the email add: set fw-1-mailinglist nomail ================================================= To unsubscribe from this mailing list, please see the instructions at http://www.checkpoint.com/services/mailing.html ================================================= If you have any questions on how to change your subscription options, email [email protected] ================================================= ================================================= To set vacation, Out-Of-Office, or away messages, send an email to [email protected] in the BODY of the email add: set fw-1-mailinglist nomail ================================================= To unsubscribe from this mailing list, please see the instructions at http://www.checkpoint.com/services/mailing.html ================================================= If you have any questions on how to change your subscription options, email [email protected] =================================================
