Although I agree with you, I just wanted to say that this is not a just Checkpoint
issue. I called Sun once and asked if I could get a copy of their Solaris SA 1
material. They told me it cost $3000, but I could get it free if I took the class.
I guess if they sold or gave out the courseware no one would take the classes. As
far as the poor manuals go, it seems to be the norm in the computer industry to
produce manuals and documentation that aren't very helpful.
Dan Lundien, CCNA, CCSE
Sr. Systems Administrator
AppNet, Inc.
> From [EMAIL PROTECTED] Mon Jun 5 14:38 EDT 2000
> From: "Wyatt, Kenny, ITS" <[EMAIL PROTECTED]>
> To: "'[EMAIL PROTECTED]'" <[EMAIL PROTECTED]>
> Cc: "'[EMAIL PROTECTED]'"
> <[EMAIL PROTECTED]>
> Subject: [FW1] Concerned Newbie
> Date: Mon, 5 Jun 2000 12:47:01 -0500
> MIME-Version: 1.0
>
>
> Patrick,
>
> I am new to Data Security, Checkpoint, etc. My former background has been
> in technology training, business process consulting, etc.
>
> What concerns me is the continual plea for *quality training materials*,
> from Checkpoint or anyone in this vertical who deals with this product.
>
> I personally have looked, via the web and what I have found, like mostly
> everyone else, is less than encouraging. I sat down to a new position which
> has FW-1 already installed - so I have a copy of the LESS THAN PROFESSIONAL
> MANUALS. For a product that is so widely used, not encouraging. I could go
> into a litany of complaints, but I won't - since you are on this list, you
> seen most of them and they are valid - even your reply today. Feature rich,
> dynamic industry, etc. be darned.
>
> The first manual, your CCSA, in my opinion also, is geared for the
> marketing/sales person. And I am not a techie by any means. Not much meat
> my man.
>
> As I plan to attend MY first class on your product (cause we are moving to
> 4.1), I dread the course. The attitude we all are getting from your company
> is that since you own the market (ahh, net sales, wot?), let them suffer.
>
> There have been consistent complaints with specific examples, and this is
> the only response you can give?
>
> You know, there is another old saying - 'everybody ain't wrong'.
>
> kennyw
>
>
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