I would agree with Michelle, and the service that I have received from Apple
just in the last couple months is far better than anything I have received
from Gateway or HP (Dell is the only hardware manufacturer that I have had
any luck with).

Todd

----- Original Message -----
From: <[EMAIL PROTECTED]>
To: "G-Books" <[EMAIL PROTECTED]>
Sent: Friday, May 31, 2002 3:03 PM
Subject: Re: Manuals WARNING:o)


> The issue of manual availability aside, your statements are very curious
to
> me. Let's face it -- Apple is a hardware company -- they make their money
by
> selling hardware! In a perfect world (for Apple), every day they should be
> able to increase market share by attracting brand-new customers, and
> certainly the new offerings and OS X are attracting new people to the
> platform. But the bulk of Apple sales are to those of us who are already
Mac
> users/owners. I imagine that some of the reasons pertaining to Applecare
> covering only three years is that (1) certainly Apple would like to see
that
> computer owner come and buy a new machine, but also (2) the improvements
come
> with such rapidity, that in three years, the machines currently available
are
> lightyears ahead of the older equipment. I think that unless you are a
very
> casual home user, expecting a computer to service you WELL for five years
may
> now be unrealistic. Yes, it will still work, and can be used, but you'd
get
> so much more value from a new machine. Your concluding statement was most
> curious of all -- because of your own perception of Apple's "banditry"
you'd
> rather get a Wintel machine next time?!?!? Seems like you'll just be
shooting
> off your own foot. Why would you want to do that to yourself? How do you
> think subjecting yourself to dealing with a Wintel machine is going to
hurt
> Apple, especially since you weren't planning on spending money on a new
> machine anyway? Sounds like you're going to inflict far more pain upon
> yourself. Good luck.
>



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