Talk about some really bad support. Now the moderators are deleting posts that are exposing their bad support in their forums..ha! Wow. Apple policy there is that your question gets answered in 1 business day. Then a moderator comes on and says it's 24 business hours. So I ask him if that means that I can assume it will be 3 days (assuming 8 hour work days) until I can receive an answer, or rather I should allow 3 days before complaining that I have not received an answer. That post got deleted.
I can't believe the sub-quality support, and services there. People are complaining everywhere, people are getting banned from posting for 30 days, its like WW3 up in there! The funny thing is, the "support" is the whole reason I bought the account instead of waiting for my trial period to end. I wanted to go into tech support forums and find out some information. People are asking how they can get a refund. I am totally shocked that this is coming from Apple. I will probably cancel my account there myself, and if they don't then I'll just post my name and password everywhere I can think of, and never look back. I let my mind wander and it didn't come back. Here is a post from someone that puts it all in perspective: -------------------------- What kind of company can bill you $49 (or $100) and not have a customer care phone number or email. Where else do you get to spend $100 and not get 'ANY' service. This is a service industry and the first thing that matters in this kind of business it to provide 'excellent' customer care. I hav been totally unimpressed by the lack of moderator support and speed of response from billing. The fact that you have no way to deal with Apple directly about your purchase is disgraceful and insulting to say the least. It is totally unacceptable to take money from people and offer zero customer service. I will use my iDisk space and some of the other features for the year I have paid for. But based on current experience and the attitude of Apple I will not be renewing my account next year. .mac will be a big problem for Apple if they don't get it sorted out for users. You can't run a business like this and expect it to succeed. How would you feel if you could not contact you phone company if you had billing or technical problems, other posting a message and hoping for a reply. You would change companies for certain, well that's what a lot of .mac users will do. Apple need to understand the strong feeling most of the users on here seem to have about the support and service provided - WE ARE NOT HAPPY WITH IT. This is a 3rd rate service at the moment, and no amount of extra functions are going to make up for that. Continued success of a SERVICE, requires quality and customer care, both are not evident at .mac For those of you like me who are not happy with .mac I suggest to make sure people who are considering joining understand the limitiations and issues we have painfully discovered. They are :- 1. Inconsistent technical service, Web Mail down for hours, HomePage problems, poor iDisk speed. 2. Little or no support on the .mac boards, just standard company waffle, that skirts round the real issues. 3. No way of contacting Apple regarding the service. 4. No ability to officially complain. 5. No redress to cancel and get your money back. 6. Below par facilities, eg, can't change User Name, can't subscribe to forum threads - these are run of the mill stuff for other providers, it's not exactly leading edge at .mac is it. As paying customers we should have a way to express our dissatifaction and get direct replies from Apple. This needs to change ASAP. -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
