Apple's new Global Service Exchange (GSX) system will track repairs by serial number _and_ repair techs' IDs, hopefully forcing better accountability with the goal of eliminating these types of experiences. The new GSX system, scheduled to go live in Spring 2003, will automatically flag and focus resources and attention on repeat repairs.
<http://gsx.apple.com/> "Believe it or not. . . ", but at least sounds good in _theory_. Dan K On 11/8/02 John Wolfgang <[EMAIL PROTECTED]> wrote: > >That is a remarkable story, especially in light of my recent repair >experience with apple. Sent my wife's TiBook 550 in (via the local Apple >Store) for repairs to the CDRW and mainboard. In short, between myself and >the folks at the Apple store, this machine was sent in THREE times before >Apple was able to repair the unit. We were without the machine for two weeks >(which for a devoted Mac User, can be an eternity). > >We sent the machine in to Apple (and paid the premium repair price) so that >we could be sure it was done correctly and quickly -- the "peace of mind" >factor. Hmmmmm... > >Apple did apologize and gave us a 128 MB SODIMM bank. A retail value of >something like $20. > >Just wanted to put in my $0.02 before the Apple love fest gets out of hand >:) > >John Wolfgang -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:G-Books@;mail.maclaunch.com> To unsubscribe, email: <mailto:G-Books-off@;mail.maclaunch.com> For digest mode, email: <mailto:G-Books-digest@;mail.maclaunch.com> Subscription questions: <mailto:listmom@;lemlists.com> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
