On Jan 24, 2004, at 4:38 PM, Harry D. Corsover wrote:
If what passes for tech support from Canon is any indication, I'd stay away from their products. I have a Canon USB scanner. I had to jump through some web hoops before even being allowed to send them an email. I got a canned response that was not at all helpful (directing me to irrelevant tech documents). I was then "allowed" to send them an email, and got another canned response, advising me to do a couple of steps I'd already done. When I wrote back telling them that, I never heard from them again (except for a survey asking me what I thought of their tech support).My newspaper ordered a 50mm lens for our D10 and three weeks later the thing fell apart. Sent it back to Canon and they rejected to fix it. Reasons they listed: 1. Cost to fix would be more than the value of the lens. 2. They suspected abuse of equipment.
I've repeatedly asked for further help, and not heard anything back. At this point, I'll have nothing to do with Canon again.
I was there when it fell apart. The photographer just put the thing on the camera body, gave it the twist to lock it, and it fell in about three pieces. Me and photog had and have a good relationship; asked him if it had been dropped and told him I readlly didn't give a shoot one way or another; he said no, and I had good reason to believe him.
So yeah, I'm ticked at Canon, too.
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