on 4/17/04 12:32 PM, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > >> My friend has just picked up a PowerBook G4 15" 1GHz from PC World, and he >> has this problem where everything seems to unexpectedly quit all the time, >> especially in Apps like Microsoft Word and textedit which require you to >> save your work first. He hasn't done anything much on it yet and it ahs been >> like this since day one. I have updated the system software to 10.3.3 which >> has not resolved the problem at all.... I'm not too sure what to do seeing >> as I'm not a PowerBook man myself, but he's kinda regretting buying a Mac >> now and I can't have that!! > > Obviously the computer isn't acting normally - and being a PowerBook man has > nothing to do with it. If you use OS X then you should be able to handle > some basic troubleshooting for him. > > First, create a new user account and make sure the computer isn't configured > to automatically boot into his current account. Turn the computer off and > the back on. Log into the new account. > > If his computer suddenly behaves then we know something in his account is > involved in the crashing. A corrupt configuration file or 3rd party program > might be to blame. It would be worth a little detective work to check out > his account and see if all his third party software is up to date. Also you > might want to clear out his preferences folder and let the software create > new pref files. Restart again and see if his account is behaving now. If not > - trash the account and let him start over with a new one. > > If the new account didn't fix the problem he might have installed something > globally that is causing the problem...or it might be the OS > installation...or the hardware. These are listed in order from easiest to > hardest in terms of dealing with. I'd recommend backing up the data and then > doing a complete wipe of the drive and reinstall with the software reinstall > disk. If the problem still persists give Apple a call for a pickup.
Maybe. First check if his Word and other apps need updates -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
