Hi:
I wrote earlier about a problem I was having with the screen of my G4 867 Titanium powerbook and I am sure those of you who own one or are contemplating the purchase of one will want to know the progress.
My newly acquired Powerbook G4 Ti 867mhz is on OS 10.2.8. I was about to write and encourage anyone else hesitating to transfer from their beloved Powerbook 3400c BUT.....
After a wake-up from sleep (when the battery had become very low unbeknown to me), the screen went acid green. Text is readable but images are corrupted and look "solarised". Impossible to look at browser pages.
I tried various things myself and when I eventually got through to Applecare we tried a stack of other things. I tried re-setting display prefs. I booted from Installation disc, from Techtools and from Applecare Discs. Still green screen. We tried re-setting the PRAM and the PMU. No change.
Now I know that when booting from a CD does not change the green screen, I have a hardware and not a software problem and that is serious. I live and learn even after 16 years of owning Macs. (I am told it is unlikely to be a hard disc problem, but may be a video card, or loose cable - something inside the powerbook. And I thought paying for the top of the line would buy me sturdiness. Alas.)
Other users may be interested to know that the Applecare reps who spoke to me were in Sydney, India and US I think. A long long way away.
Upshot is I have been told to take the powerbook to an "Apple service provider" (and I live five hours' drive from the nearest one). The Indian rep asked me for my postcode/zip and then suggested I take it to "Eeeshooka" (Echuca? I think he meant that town in the Australian state of Victoria) or "Mildoorra" (about two hours' from Echuca!). Both these town are two days' drive away from me:-)
So I contacted the Apple Centre where I bought it six weeks ago and will freight it to them since they are a service provider. Back to square one.
Sad, eh? I will keep you posted.
What have I learned from this?
1. Mailing lists are a great support in a computer crisis like this. Thank you to all who offered advice. It was all worth trying in diagnosing the problem.
2. Applecare protection seems worth all the extra you pay. The reps were all very polite and patient.
3. I do not think I will let my battery get low again.
4. My jury is still out on whether the move to a Powerbook G4 was a good one. I had been enjoying it...
Now I am just disappointed and hoping...
I send this in the spirit of helping someone else.
Maria B
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