On Jan 25, 2005, at 5:27 AM, Marcin Wichary wrote:
Thought of it but I just dropped 4K and this was my first contact with Apple Care since they Lied. 2 nice people and I probably would have got the G5. But if 4K can't get me a simple CD that I am willing to pay for, I am going to dump 5 to 10, not with these guys. It was 2 different people and they were both just nasty and unhelpful. I will just keep paying to get the stuff I need, keeps the guy happy and sure he need the bread.
Sorry, but I can't stand it anymore. Geoff, no need to repeat your point in 10 emails in a row. We all got it the first time.
Well you know the nice thing about emails you do not need to open them, you do not need to answer and frankly I am sure glad I do not live in your house, if you get this moody over Apple Care my gosh. Plus get the facts right.
Because I don't go along with apple dance and understand the frustration that a man has who just bought a new computer a month ago. The screen is out and he can not use it, does not get any sort of C/S that makes him at least feel better, frankly tough, don't read.
I know what he feels like. I know many have had good outcomes. I realize this is a very pro mac site and will get little support but if your willing to put up with junk then that's what you will get. They should take of this man. I could order a new iBook and have it Wed. He can not get a screen, that's wrong and as much as I support Apple, I will push them to the wall to do things right. Otherwise there will be no Apple.
And frankly, if you spoke to the AppleCare people in the same tone as here, I am not at all surprised they weren't so eager to help you.
I spoke very well to Apple Care People I have responded in kind here. You totally misread Kyles post and thought I sent in a computer with coffee in it, if your going to complain and get all cranky, get the facts right.
Good health to you Geoff
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