I can second that. About a decae ago, I bought a 15" multiscan monitor (bundled with the best-forgotten Performa 6200) and after a month, the speakers stopped working.
Apple sent a technician to my house, couldn't repair it, so they replaced it (this monitor was a replaceable, rather than serviceable item). Where it gets better is that after four more monitors, each replaced for different issues, Apple Customer Relations agreed to send me a different model, and I became the proud owner of the much higher-end AppleVision 1710. It gets better. My 1710 had serious flicker problems, and was replaced by an identical unit, with a different (color) problem. Customer relations appologized profusely and told me they would send a "new" rather than refurb replacement. The box that arrived was extremely heavy, because the AppleVision monitor inside was 20 rather than 17 inches. Andrew --- Bruce Johnson <[EMAIL PROTECTED]> wrote: > We've had numerous flamewars about Apple's service > here, thought I'd > pass along a tidbit from the latest Tech Tails, one > of SmallDog's > newsletters (SmallDog is a sponsor of the LEM lists, > and, speaking as a > satisfied customer, one heck of a good company): > > "Beyond Apple Tech Support > by [EMAIL PROTECTED] > > I have encountered several customers who have had > the worst luck with a > computer that you can imagine. Often the frustrated > customer has had > repair after repair attempted on his or her > computer, yet is still > having hardware problems. In these extreme cases, I > encourage the > customer to call Apple Customer Relations. Unlike > Apple's Tech Support, > customer relations is trained to handle sensitive > and unusual computer > issues. > > For example, we once had a customer who bought a G3 > iMac from us. She > brought it back a couple of months later because it > had a video issue. > The screen would intermittently turn a shade of > yellow. We replaced the > power-analog video board, but within a month she was > back with the same > issue. Once again we replaced the power-analog video > board, but still > within a couple of months she was back. This time we > checked the cables > from the PAV and it seemed to resolve the issue, so > we did not replace > the board. However, she was again back within two > weeks with the same > video issue. This time we replaced both the logic > board and the > power-analog video board. Within three months, the > computer had > problems. Thankfully, the iMac was still under > warranty because the > customer had purchased AppleCare. At this point the > customer contacted > Apple and pleaded her case. Apple called us and got > some facts, then > sent her a replacement unit. > > I asked the customer-relations representative what > qualified a computer > for replacement. He told me that Apple did not have > a set number of > repairs, but took each case on an individual basis. > In my experience, > after three or four separate hardware issues, it's a > good time to call > the customer relations team for help. To reach that > department, call > 1-800-275-2273 and ask for customer relations." > > -- > Bruce Johnson > > This is the sig who says 'Ni!' > > > -- > G-Books is sponsored by <http://lowendmac.com/> > and... > > Small Dog Electronics http://www.smalldog.com | > Refurbished Drives | > -- Check our web site for refurbished PowerBooks | > & CDRWs on Sale! | > > Support Low End Mac > <http://lowendmac.com/lists/support.html> > > G-Books list info: > <http://lowendmac.com/lists/g-books.html> > --> AOL users, remove "mailto:"; > Send list messages to: > <mailto:[email protected]> > To unsubscribe, email: > <mailto:[EMAIL PROTECTED]> > For digest mode, email: > <mailto:[EMAIL PROTECTED]> > Subscription questions: > <mailto:[EMAIL PROTECTED]> > Archive: > <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> > > > > --------------------------------------------------------------- > iPod Accessories for Less > at 1-800-iPOD.COM > Fast Delivery, Low Price, Good Deal > www.1800ipod.com > --------------------------------------------------------------- > > -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[email protected]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---------------------------------------------------------------
