On Aug 16, 2005, at 10:17 AM, David Brostoff wrote:
At 7:38 PM -0700 on 8/15/05, John Collins wrote:
<snip> I bought Portfolio 7.
Now I am in the process of trying to catalog my files and it is a
struggle (anybody on the list who uses it and is willing to help a
newbie --let me know off list). I have found Extensis support to be
almost non existent and when I query their "knowledge base" I get a
listing of every article in it. I have not found a user's forum so at
this point no help seems to be available.
I have considered selling my copy on eBay and absorbing the loss, but
now have decided to keep working at it. Needless to say, I would not
recommend Portfolio. And advice to others is to start now with
something--don't wait until you have thousands of images.
I have found Portfolio Desktop Edition 5.0.2 (running in Classic under
10.4.2) to be very intuitive and easy to use. I have been recently
planning to upgrade to the latest OS X version but your message has
given me pause.
Could you be more specific about the problems you are having?
Thank you,
David
In your case having already learned the Portfolio system, etc. you
would not likely have the problems I have had. My biggest issue is with
the Extensis mind-set and almost unwillingness to provide assistance.
Example-- I emailed customer service with a question about transferring
ownership of my copy if I decided to sell it. They responded with two
telephone numbers I could call.
I then decided to keep it and see if I couldn't learn to use it since
I needed a solution.
Another example-- I could not get a new catalog set up (I had already
set up several) and I would get an error message--"An unexpected error
has occurred---" after several attempts with same result--I decided to
query the knowledge base. When I asked the question about establishing
a new catalog, my response was a listing of over 50 articles that I
could review to maybe find the answer. None of them seemed to deal with
setting a new catalog--which obviously is pretty basic. I finally
figured a way around it and have not had to set up a new catalog since.
The total number of articles in their system is 63 (my last check) and
that covers v. 6. and v.7. Not much effort on their part, in my
opinion. I am not stupid but a new user needs some basic information
and the users manual does not provide it. For example, some suggestions
on the best way to convert 1000s of files into the new system. How
should a numbering system be developed and how can I batch convert with
new keywords when I can't see the image. I finally solved this by using
PE3 file browser to look at my files of images and then go to Port to
add a bunch with similar key words. There may be an easier way within
Port but I have not discovered it. So hopefully, that gives you an
idea--I don't think my problems will bother you--just new users.
FYI Shutterbug magazine has a very good review of v.7
<http://www.shutterbug.com/test_reports/0205portfolio/index.html>
Another reviewer indicated that Portfolio was more user friendly than
iViewmediaPro which I tried out. ?????but I went this way. I will say
that now that I have catalogued over 5000 images, I am more
satisfied--the program can do about anything imaginable--just tough to
learn how.
John
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