On Aug 17, 2005, at 6:02 PM, Scott Warnock wrote:
Hi y'all,
I have purchased a lot of stuff from MacMall that included rebates.
I have
never had a problem and have been dealt with fairly. Thought I'd
throw that
in there...
Scott, all companies screw up every once in a while ;-)
But to be serious...back when I was running a consulting business I
dealt with a number of companies (including PC/Mac Mall) and found
that two companies provided consistently high quality service and
worked hard to fix mistakes even when the mistake wasn't theirs.
MacMall wasn't one of the two. Several companies seemed to want to
provide high quality service but messed up sometimes and took a while
to get it fixed. I'd do business with them if the price they offered
was significantly better than my favorite two could offer. MacMall
wasn't among these companies. Two companies seemed totally clueless
and I sometimes wondered if this apparent cluelessness was
intentional. MacMall was one of these. The complaints that I had
about them in the mid-late 90's continue into today - including them
not honoring their rebates, special prices, and freebies.
david
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