Oh yeah! I'm located in southern Ontario (the Canadian version) and
I do a lot of tech support for the 2 local MUG's. My dealings with
the local cable and DSL providers have resulted in amazing levels of
patience and persistence!
When I get the tier 1 weenies on the phone, I speak slowly and give
them the answers to their next question before they ask it. If they
try to play games, I bark at them immediately and demand that they
get back to the program or transfer me to their supervisor. I tell
them what the symptoms are, what I've done, and what I want them to
do. When they ask me to do things that I've already done or that
don't need to be done, I say no and ask then to move on.
99% of the time I'm working with a router so the Mac or other
computers are not a factor anyways. And it is also the router that
they blame and want removed, then they try to sell me their router.
A polite 'Thanks, but no thanks.' is all they get.
If you know what you are doing, hold your ground! If you don't,
learn or get someone who does!
Dave
--
Windows (WIHN-doze), n. - A 32-bit extension and graphical shell to a
16-bit patch to an 8-bit operating system originally coded for a 4-bit
processor built by a 2-bit company that couldn't stand 1-bit of
competition.
On 31-Dec-05, at 02:44, Caleb Cupples wrote:
I'm finally taking the jump and going to broadband internet access,
but I'm wondering if anyone has had any problems with the cable
monkeys looking at a Mac like it's a "Pandora's Box" or not. I'm in
redneck land, so I figure that'll happen with my Linux/OS X/Windoze
network, so I want to be sure that I'm covered on all bases. Also,
does anyone know of any good PCI wireless cards on the cheap?
Thanks,
Caleb
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