I do agree with you, Bruce. I used my PowerBook 190 for a while as my
primary machine, before I got the Lombard, and it was notoriously
horrible, or so they said. I've used Apple's lemons, and the good ones,
but I've never had a Mac go down for any failures except for the broken
power connector on my 190, but I had a spare logic board to swap in. :-)
I'm going to admit that I show uncharacteristically extreme bias when
it comes to Apple products, but, as a Mac addict, I'll agree with
almost everything that comes out of Steve's "Reality Distortion Field"
as long as it doesn't include dropping the Mac OS or replacing the
PowerBook line with a bunch of jokingly huge "desktop replacements."
Also, even though the Lombard is known for failed L2 caches, it's still
my favorite PowerBook, and I've used a Pismo, Lombard, AlBook G4 and a
190, as well as being my favorite laptop, period. So, I have to
disagree with the MacInTouch survey when it comes to Lombard
reliability. Of course, I've had mine for a month, so I may be speaking
prematurely. It's still singing on the original HD and processor,
though. Now, if only I could get the DVD drive working with some
consistency..
Just my humble opinions,
Caleb
--
Mac addict and PowerBook fanatic since April 2005
On Wednesday, Jan 4, 2006, at 17:24 America/Chicago, Bruce Johnson
wrote:
On Jan 4, 2006, at 3:35 PM, Al Poulin wrote:
http://macintouch.com/reliability/laptops.html
My problem with this is that it's an entirely self-reported survey and
macintouch is a notorious "squeaky wheel fest" site where folks with
problems congregate and inflate the importance of their problems. (I
don't even look at that website or MacFixIt anymore. It's just too
tough wading through all the chaff for the occasional grain of
usefulness. Too many "Ack! Don't install 10.4.3, it killed my
computer, shot my dog and ran off with my girlfriend! This is the
WORST UPDATE EVAR!!!!" stories.)
Self-reported surveys are notoriously inaccurate to start with, and
self-reported surveys about consumer experience and satisfaction are
even worse. People satisfied with their experience are unlikely to
even go to a trouble-shooting site, much less take the time to fill
out a form.
It's like reading this list: if you went just by the list, you would
have to assume that Mac laptops were the worst systems on the market;
so many people write here about the problems they have with them.
Obviously this is skewed because people don't write in when they don't
need help.
Apple ship laptops with 20% chance of needing warrantee repair in the
first year?? 38% of all Apple laptops dead and out of commission
after two years??! (the reason Macintouch gave for declining repair
rates in the third and fourth year of ownership)
That conclusion is just counter to experience and common sense,
usually a good guide to judging the reliability of such a study.
It's difficult (for me at least) to believe that a company
consistently rated very highly for quality and reliability (by
companies that actually DO this kind of research for a living, like
Consumer's Union and J.D. Power and Associates) would be as bad as
this.
Ergo, the survey is suspect.
--
Bruce Johnson
This is the sig who says 'Ni!'
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