A lecturer at my technical university (www.dtu.dk) argued that the optimal
quality was the cheapest you could get your customers to accept.

One has to bear in mind that there will be a point of diminishing return,
after which
better quality gets prohibitively expensive.

An interesting case to the point are WWII fighter planes. The Germans spent
twice
as many hours building a Messerschmidt 109 as the did the British to build
a Spitfire.

The Messerschmidt may have been better built, but every month during WWII
Britain
turned out more planes than Germany. In this case, quality difference
probably did
not matter much, as planes were more likely to be lost due to enemies or
unexperienced pilots than to mechanical failure.

But there is no doubt that software quality could be improved significantly
for very
little money   - it is a question of attitude.

martin


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