Walter Basil sent this to the G-Books list, so I thought I would send it here.
Just gives more reason to use LEMLists.com for email. We have a contact phone number (me, see below) also we respond to emails with problems within a couple of hours (during normal business hours). <g> >Talk about some really bad support. Now the moderators are deleting posts >that are exposing their bad support in their forums..ha! Wow. Apple policy >there is that your question gets answered in 1 business day. Then a >moderator comes on and says it's 24 business hours. So I ask him if that >means that I can assume it will be 3 days (assuming 8 hour work days) >until I can receive an answer, or rather I should allow 3 days before >complaining that I have not received an answer. That post got deleted. > >I can't believe the sub-quality support, and services there. People are >complaining everywhere, people are getting banned from posting for 30 days, > its like WW3 up in there! The funny thing is, the "support" is the whole >reason I bought the account instead of waiting for my trial period to end. > I wanted to go into tech support forums and find out some information. > >People are asking how they can get a refund. I am totally shocked that >this is coming from Apple. I will probably cancel my account there myself, > and if they don't then I'll just post my name and password everywhere I >can think of, and never look back. >I let my mind wander and it didn't come back. > >Here is a post from someone that puts it all in perspective: >-------------------------- >What kind of company can bill you $49 (or $100) and not have a customer >care phone number or email. Where else do you get to spend $100 and not >get 'ANY' service. > >This is a service industry and the first thing that matters in this kind >of business it to provide 'excellent' customer care. > >I hav been totally unimpressed by the lack of moderator support and speed >of response from billing. The fact that you have no way to deal with Apple >directly about your purchase is disgraceful and insulting to say the least. >It is totally unacceptable to take money from people and offer zero >customer service. > >I will use my iDisk space and some of the other features for the year I >have paid for. But based on current experience and the attitude of Apple I >will not be renewing my account next year. > >.mac will be a big problem for Apple if they don't get it sorted out for >users. You can't run a business like this and expect it to succeed. > >How would you feel if you could not contact you phone company if you had >billing or technical problems, other posting a message and hoping for a >reply. You would change companies for certain, well that's what a lot of >.mac users will do. > >Apple need to understand the strong feeling most of the users on here seem >to have about the support and service provided - WE ARE NOT HAPPY WITH IT. > >This is a 3rd rate service at the moment, and no amount of extra functions >are going to make up for that. Continued success of a SERVICE, requires >quality and customer care, both are not evident at .mac > >For those of you like me who are not happy with .mac I suggest to make >sure people who are considering joining understand the limitiations and >issues we have painfully discovered. > >They are :- > >1. Inconsistent technical service, Web Mail down for hours, HomePage >problems, poor iDisk speed. > >2. Little or no support on the .mac boards, just standard company waffle, >that skirts round the real issues. > >3. No way of contacting Apple regarding the service. > >4. No ability to officially complain. > >5. No redress to cancel and get your money back. > >6. Below par facilities, eg, can't change User Name, can't subscribe to >forum threads - these are run of the mill stuff for other providers, it's >not exactly leading edge at .mac is it. > >As paying customers we should have a way to express our dissatifaction and >get direct replies from Apple. This needs to change ASAP. -- Ryan Coleman Coleman Web / Internet Services http://coleman-web.net/ [EMAIL PROTECTED] (612) 378-7901 Get your email address through lemlists.com for only $5/year. http://lemlists.com/email/ -- G-List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- We have Apple Refurbished Monitors in stock! | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-List list info: <http://lowendmac.com/lists/g-list.shtml> Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-list%40mail.maclaunch.com/> Using a Macintosh? Get free email and more at Applelinks! <http://www.applelinks.com>
