AFAIK, a PC has to have the .doc suffix to recognize a Word file; you
can add it and resend the files or, depending on your client
relationship, simply have them add it. Actually, I'm surprised they
didn't notice the absence of a suffix and just fix it, since Windows
requires a suffix on a file to know what it is and what app to use.
However, if this isn't your problem, I'd suggest you go to the Mactopia
area of Microsoft's website (www.microsoft.com/mac/) and check out the
Support section to find an FAQ, search their Support Knowledge Base, or
post a question to the newsgroup.
All the best,
Steve in Raleigh
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