On 8/12/05 12:20 PM, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote:
> > I had a bad experience with Powerlogix a few years ago as well > They gave me an RMA and told me to send my processor to their service > center, WayPoint Distribution Inc. > After a couple of months they told me there were problems getting > replacement processors from Powerlogix. I waited and waited and continued > emailing them. Finally after a year I chose get a refund of the full amount > from Powerlogix. (in the meantime I had bought a used Mac to continue my > work). After another 6 months WayPoint Distribution Inc. said they were > still waiting for Powerlogix's to OKAY the refund. > > A few month later I got this email from Waypoint. >> Dear Powerlogix Customer, >> >> The license agreement between WayPoint Distribution, Inc. and Powerlogix has >> ended. As part of the transition for sales and support back to Powerlogix, >> your RMA data (including copies of invoices) has been transferred to >> Powerlogix. >> >> Although we sent your board to Powerlogix several months ago, we have been >> unable to bring closure to your case. Many of you know that we have tried in >> earnest to work in your behalf to get either a refund or replacement for your >> RMA. We regret the inconvenience that this delay has caused you. >> >> Please reference the RMA number that we provide you in communication with >> Powerlogix. They may issue you a new number for tracking in their data base. >> The contact information for Powerlogix is as follows: >> >> Powerlogix >> 8701 W Parmer Lane >> Suite 1120 >> Austin, TX 78729 > > I called Powerlogix on the matter and they confirmed this was indeed correct > and they will need the old processor before the could proceed with the RMA. > And I was my responsibility to get back the old processor. > > I called Waypoint and they even gave me the UPS tracking number. > I go to UPS website and it shows an item being deliverd and signed by "ROE" > > I called Powerlogix and they say they don't even have a person by the name > of ROE. > They keep insisting that they cannot proceed on the matter without my old > processor card. > In other words I'm SOL. > > I would get all this info to Tom Martino at www.troubleshooter.com and see what he can do for you. He as lawyers in TX that do some stuff for him. Kevin -- G-List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- We have Apple Refurbished Monitors in stock! | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-List list info: <http://lowendmac.com/lists/g-list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[email protected]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-list%40mail.maclaunch.com/> iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com
