On Jan 28, 2009, at 8:00 PM, Joseph Getchel wrote: > Some advice please: I have a 2006 edition eMac (with SuperDrive) > that will > not boot up and run. It locks up either as it is booting up or just > after > completing bootup. I have tried wiping the HD and re-installing > (OSX.4.11), > but the same symptoms. I can get it to boot up and run if I boot > into safe > mode (single-user mode). > So, when I look inside the computer at the motherboard, I see that > many of > the electrolytic capacitors are oozing light brown gunk. I checked > the > Apple Warranty Extension program a month ago, and the Serial Number > of my > computer is not on the list for motherboard replacement under this > program. > > Since this computer is just a little more than 2 years old, I am > upset that > it is failing in this way. How do I go about convincing Apple that > this > computer should be covered by their WEP?
My 2005 G5 wasn't covered under a similar extended warranty for defective power supplies. It was two weeks outside the group. It was also two years old (outside of warranty) when it was opened used for the very first time. It failed with less than 1 week usage. I mistakenly thought it was covered by the warranty, I mistook a numeral "6" in the serial for an "8" and that was the "two weeks" that disqualified mine. I'd made a Genius Bar appointment thinking it was covered. The nearest Apple Store was about 65 miles away, and was brand new. When I arrived, the store was completely full of customers, and the wait was long even though I had an appointment. When the Apple Geniuses showed me that I'd mistakenly wrote the wrong serial by a single digit, and that disqualified my "new" G5, I got mad. I'd previously had a 500MHz iBook fail just barely outside an extended warranty zone, and Apple tried to charge me $75 for a "phone consultation" to tell me there was nothing they could do for my iBook's display issues. I raised my voice pretty loudly inside this packed Apple Store, pointing out how pristine my G5 was (obviously no usage) and how I'd already felt cheated on the iBook issue before, and somehow a miracle occurred and the Apple Geniuses became reasonable and said I was right, and they'd fix my G5 for free. Unfortunately, the repair was not correct the first time, and I had to make several round trips to eventually get this fixed, taking nearly a month, and costing me over $100 in gas, toll and parking fees. Still, the receipt said the repair would have cost nearly $1,000 if they weren't covering it. My suggestion. Don't phone, they ask for a credit card and try to bill you for doing nothing. I suggest going to an Apple Store at the very busiest time (I went Sunday afternoon near closing) and be prepared to raise your voice if necessary. Have a printed copy of the extended warranty program with you, it lends credence to your claim, and makes a good prop to waive around so the customers can see your claim is based upon a "known issue". --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed Low End Mac's G3-5 List, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/g3-5-list?hl=en Low End Mac RSS feed at feed://lowendmac.com/feed.xml -~----------~----~----~----~------~----~------~--~---
